Natural Dhood

Trust & Transparency

Return & Refund Policy

We want you to feel confident in your skincare ritual. Here is how our returns and refunds work.

Official DocumentLast updated: September 2026

1. The Natural धूड™ Promise

We take immense pride in the purity, sourcing, and packaging of our natural clays and minerals. Every jar and tin is sealed at origin to ensure uncontaminated potency. If you experience an issue with your order, we are committed to resolving it promptly and fairly.

2. 7-Day Return & Replacement Window

You may request a return or replacement within 7 days of delivery as recorded by our logistics tracking partner (Shiprocket).

Eligible for Return or Replacement
  • Item received damaged, broken, or leaking in transit.
  • Incorrect product or variant delivered (differing from your order).
  • Tampered outer packaging or missing tamper-evident seals upon arrival.
  • Unopened, unused product in original secondary packaging with seal intact.
Non-Returnable Items (Hygiene Rules)
  • Opened, scooped, or used clay jars/tins (due to cosmetic health and safety standards).
  • Requests initiated after the 7-day delivery window has lapsed.
  • Free gifts, samples, or items purchased during special clearance flash sales.

3. Damaged or Incorrect Products Received

If your package arrives damaged or missing an item, please notify us within 48 hours of delivery:

  1. Send an email to naturaldhood@gmail.com with your Order ID.
  2. Attach 2–3 clear photographs or a short video demonstrating the defect, broken packaging, or outer courier label.
  3. Our support team will verify and immediately arrange a complimentary express replacement or process a full refund without requiring you to ship the broken jar back.

4. How to Request a Return

For eligible unopened returns:

1
Submit Request: Log in to your Customer Profile, view your order history, and click "Request Return", or reach out directly to support.
2
Reverse Pickup: Once approved, we will arrange a reverse pickup with our courier partner (Shiprocket) from your original delivery address.
3
Quality Check & Refund: Once the package reaches our facility and passes hygiene verification, your refund will be initiated within 24 hours.

5. Refund Processing & Timelines

Refunds are disbursed according to the original payment channel:

  • Prepaid Orders (UPI, Cards, Net Banking): Credited directly to the original bank account/card via Cashfree within 5 to 7 business days.
  • Cash on Delivery (COD) Orders: Our support team will request your preferred UPI ID or bank account details. Refunds are disbursed via IMPS/NEFT within 3 to 5 business days of verification.

6. Order Cancellations

You can cancel your order free of charge at any time before it is dispatched by accessing your account or contacting our care team. Once the package has been handed over to the courier and assigned an AWB tracking number, it cannot be intercepted in transit; please receive the delivery and initiate a standard return.